Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Please review listings in full before purchase. Please don’t make assumptions. Message us if you have any questions or concerns, or if information is missing/contradictory. In compliance with our consumer laws, we do not offer returns or refunds for change of mind under any circumstances, and we aren’t liable for goods after shipment. We only refund or replace goods if they are defective, and covered and guaranteed by the manufacturer. To be eligible for a return, your item must also be unopened, unused, and in the same condition you received it in. It must also be in the original packaging. In the event you open, use, or remove items from their packaging, we cannot confirm that it is in the same order as when it was sent and/or received. 

Several types of goods are exempt from being returned, incl. but not restricted to:

• Gift cards;
• Sale goods;
• Perishable goods;
• Downloadable products;
• Health and personal care products.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted, if at all:

• Goods that have been opened;
• Goods with obvious signs of use;
• Any goods not in its original or saleable condition, is damaged, or missing parts for reasons not due to our error;
• Any goods returned outside of the policy period;
• Preorders and deposits;
• Any optional extras, shipping, insurance, taxes, duties, tariffs, fees, and additional surcharges.

All sales final.